Shipping & returns

FILTER HANDLING PRODCEDURE STATEMENT

Return Policy

All goods require return authorization, and must be returned in the original packaging complete with all accessories, and documentation, including manuals, warranties, in a clean and saleable condition with a copy of purchase invoice to obtain a credit.

We can only accept goods in original packaging in a saleable condition for return for credit.

Defective merchandise may be exchanged for the same. But item must be returned to Brisbane Air Cleaner Services.

All defective parts may be subject to quality, operation, and/or performance tests by manufacturer.

All products, unless otherwise stated, are covered by their respective manufacturer's warranties.

BRISBANE AIR CLEANER SERVICES reserves the right to ascertain if parts are faulty.

Return Authorization

All returned products must be accompanied by a Return Authorization (RA) number.

We do not accept returns without an RA number.

To obtain an RA number: email to sales@brisbaneaircleaners.com.au or Fax 07 3205 5443 or phone 07 3881 0384

Please include the following information in your email

Full name of purchaser (i.e., name of buyer) complete with phone number

Invoice Number

Date Purchased

Part number to be returned

Reason for return

Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise.

When your return has been received and processed, we will credit your account or ship you a new item.

We will ship them to you immediately when they are available.

Return Authorization Claim

You can upload a Claim Form From

http://www.brisbaneaircleaners.com.au/index.php/terms-conditions

Obtain an RA number, and clearly write the number on both the invoice copy and the RA Form enclosed with the returned merchandise and on the packing from outside.

Please keep the RA number and reference it when calling to check on the status of your return.

All calls requesting RA should be between the hours of (8.30 AM to 4:30 PM Monday through Friday, excluding the national and religious holidays).

BRISBANE AIR CLEANER SERVICES shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue/income, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory.